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Salesforce: Discover Salesforce Fundamentals to Support Your Business (BSX101)


HKD 17,800



About the Course

Explore endless possibilities with Salesforce in this 3-day class. Instructor will give a detailed walk through of Salesforce Platform, its specific applications, business values and benefits. Attendees will familiarize themselves with Salesforce Cloud and learn about platform features and processes to more effectively support day-to-day Salesforce operations within their organization. Through interactive lectures, discussions, and hands-on exercises, attendees will recognize the core elements of implementation lifecycle, key considerations in driving user adoption, and important components of ongoing management in Salesforce environment.

Who should attend

  1. Business Executives / Business users

  2. Customer Service Managers

  3. Business Operations Managers / Sales Operations Managers

  4. Process Managers / Process Analysts

  5. Anyone who wishes to learn what’s possible with Salesforce functionality across the suite of products

  6. Anyone who wishes to better understand the business value of the Salesforce Platform

Course outline

  1. Introduction

  2. Data Access and Security

  3. User Management and Troubleshooting

  4. Salesforce Customizations

  5. Business Processes Automation

  6. Reports

  7. Dashboards and Data Insights

  8. Everyday Salesforce

  9. Data Management

  10. Extending Salesforce

  11. Wrap-up and Certification

Course format

  • Individual Training or Corporate Training

  • Virtual Training

Certification award

Certicate of Attendance



Course fee

HKD 17,800

Funding Opportunities 

This course is RTTP approved by VTC, with reimbursement of 2/3 of training course fees.

Your Instructor


This course will be taught by Salesforce Certified Instructor(s)

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