About the Course
Explore endless possibilities with Salesforce in this 3-day class. Instructor will give a detailed walk through of Salesforce Platform, its specific applications, business values and benefits. Attendees will familiarize themselves with Salesforce Cloud and learn about platform features and processes to more effectively support day-to-day Salesforce operations within their organization. Through interactive lectures, discussions, and hands-on exercises, attendees will recognize the core elements of implementation lifecycle, key considerations in driving user adoption, and important components of ongoing management in Salesforce environment.
Who should attend
Business Executives / Business users
Customer Service Managers
Business Operations Managers / Sales Operations Managers
Process Managers / Process Analysts
Anyone who wishes to learn what’s possible with Salesforce functionality across the suite of products
Anyone who wishes to better understand the business value of the Salesforce Platform
Course outline
Introduction
Data Access and Security
User Management and Troubleshooting
Salesforce Customizations
Business Processes Automation
Reports
Dashboards and Data Insights
Everyday Salesforce
Data Management
Extending Salesforce
Wrap-up and Certification
Course format
Individual Training or Corporate Training
Virtual Training
Certification award
Certicate of Attendance
Prerequisites
None
Course fee
HKD 17,800
Funding Opportunities
This course is RTTP approved by VTC, with reimbursement of 2/3 of training course fees.
Your Instructor
Salesforce
This course will be taught by Salesforce Certified Instructor(s)
