About the Course
Leverage Service Cloud to scale support efforts and improve customer service. In this 2-day class, attendees will learn how to configure and maintain Service Cloud for their organization and add the Softphone Utility to Lightning Console. They will also learn how to set up service contracts with milestones and entitlements, the Service Console application, and Web Chats to provide frictionless customer support. Lastly, learn how to configure a Customer Community so customers can find answers to their questions through knowledge articles and community members.
Who should attend
Experienced Salesforce Administrators
Anyone who are responsible for setting up, configuring, and managing Service Cloud
Attendees should have a solid understanding of Salesforce functionality and concepts
Attendees should have at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge prior to taking this class
Case Escalations and Entitlements
Lightning Service Console
Salesforce Self-Service Communities
Individual Training or Corporate Training
Certicate of Attendance
This course is RTTP approved by VTC, with reimbursement of 2/3 of training course fees.
This course will be taught by Salesforce Certified Instructor(s)